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Customer Support Scientist

  • Location: Pontyclun
  • Salary: £25,000 to £35,000
  • Type: Permanent
  • Posted: 91 days ago
  • Company: Sigma Recruitment

Opportunity for a scientist with hands-on GC or GC-MS experience to move into a customer support position. You would be joining a support team that has grown by 50% over the last three years, with further expansion planned in 2019!

The company are global with four international subsidiaries and are currently achieving >20% year on year growth. The culture is friendly, with very low staff turnover rates and the business has gained a reputation for being a stable, considerate employer.

As the customer support scientist, you will deliver outstanding technical support to customers across the globe. You will be mainly office based; however, there may be a requirement to travel up to 20% of the time. Your duties will include: -

  • Remotely supporting customers with any technical concerns.
  • Developing support documentation.
  • Maintaining and refurbishing returned products and demonstration equipment.
  • Supporting field-based engineers by ensuring correct part allocation and fault identification before the site visit.
  • Analysing fault data, feeding back to engineering and manufacturing to improve existing and future products.
  • Providing training on hardware, software and applications.
  • Identifying commercial opportunities for additional business with existing customers.

To be successful in your application for the customer support scientist, you will need: -

  • A background within a laboratory environment using GC, GC-MS ideally including performing troubleshooting on instruments.
  • The desire to work in a customer focussed role and the willingness to travel if required.

In return, the customer support scientist will receive a salary of £25,000 - £35,000, 24 days holidays plus bank holidays, cash healthcare plan, pension and sickness pay.

If you are a scientist who is interested in becoming a customer support specialist, then please click apply!

By applying you are giving consent for Sigma Recruitment to contact you regarding this job and other jobs we are working on.